If you have any questions or need assistance, we're here to help.

WhatsApp: https://wa.me/447754377707

Email: [email protected]

Our customer support team is available:

Monday – Friday

9:00 AM – 5:00 PM (UK time)

We'll respond as soon as possible during business hours.

You can fund your transfer using Open Banking.

Available payment methods may vary depending on your transfer.

Most transfers are processed within minutes, depending on the destination country, payment method, and any required security checks.

While many transfers are completed almost instantly, some transfers may take longer due to additional verification requirements, banking hours, or delays at the receiving institution.

You'll be able to track the status of your transfer, and we'll keep you informed every step of the way.

Our fees and exchange rates are always shown before you confirm your transfer, so you'll know exactly what you're paying and how much your recipient will receive.

There are no hidden fees.

Depending on the destination country, recipients may be able to receive funds through:

- Bank deposit

- Cash pickup

- Mobile wallet

Available payout methods vary by country.

Yes. Protecting your money and personal information is our priority.

We use industry-standard security measures to help keep your account and transactions secure. Our payment infrastructure operates through an FCA-regulated provider, helping ensure your transfers are handled securely and in accordance with UK regulatory requirements.

No. There is currently no minimum transfer amount, so you can send as little or as much as you need, subject to applicable limits.

The maximum amount you can send depends on several factors, including:

-Your identity verification level.

-The destination country.

-The payout method selected.

-Applicable regulatory and compliance requirements.

If you need to send a larger amount, please contact our support team and we'll be happy to help.

Larimar Pay currently supports transfers to selected countries across Latin America and Africa, with more destinations being added regularly.

Available destinations and payout options may vary by country.

To help prevent fraud and comply with UK anti-money laundering regulations, we may ask you to verify your identity before you can send money or increase your transfer limits. You can verify your identity using your passport, national ID or driver's license.

Verification requirements depend on the amount you send and regulatory obligations.